We are looking for a motivated and enthusiastic person who shares our passion for Ford & Peugeot Brands. Everyone in our business plays a part in putting the customer first and giving a great customer experience.
Our
Service department puts our customers first by delivering great customer experience, providing estimates, booking repairs or answering queries.
As a Service Advisor, you will be an integral part of the team ensuring that exceptional service standards are maintained and that customer expectations are exceeded, The right individual must be professional, well presented, confident and driven to work with the team on the front desk and workshop to hit and exceed targets.
Provide estimates, book and schedule-in service and repair work and accurately invoice for work carried out.
Keeping customers informed and up to date at every stage, you’ll advise of completion times, any delays and quickly respond to any questions or queries.
You will receive on-going training and development.
Recording accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
It goes without saying that you need to be a real people person, who has the confidence to quickly engage in conversation with a wide range of people, negotiate and influence situations and deliver great customer service, who is comfortable operating in a fast-paced environment where there are set processes and procedures to follow, paperwork to complete and targets to achieve.
This is a great opportunity for self-motivated person who is either living in the local area or who is looking at moving here. Full manufacturer training will be provided.
